Hours of Operation
If you would like
product and pricing information, our team is available to assist
you Monday through Friday, 9am to 5pm EST at 800-715-2055.
If you need assistance at any other time, please email moc.tceridtsiohtaob@selas,
and a representative will assist you within 48 hours of your
Return and Refund
If you are not satisfied
with your Boathoistdirect.com purchase, please call 800-715-2055
for a return material authorization request within 14 calendar
days of the shipping date of the product. If the product is returned
unopened in the original packaging, we will exchange it or offer
you a refund based on your original method of payment. An
exchange is subject to a 6% restocking fee and a return without
an exchange is subject to a 25% restocking fee. Customer is responsible
for any further shipping charges on a return or exchange. All
products must be packed in the original packaging including any
accessories, manuals, documentation and registration that shipped
with the product.
If a product shows
symptoms of hardware failure or is defective, preventing basic
operability, upon first use out of box, please call 800-715-2055.
Proof of Purchase
will send you a confirmation of your order via email if you have
included an email address with your order. If you have not included
an email address, you will receive a confirmation of your order
by regular mail when your order is shipped.
You may pay by credit
card no matter which ordering method you use (phone or internet).
At the time your order is placed, Boathoistdirect.com obtains
approval from the credit card company for the amount of the order
through NPC Merchant Services. Credit card billing occurs when
your credit card is approved.
accepts Visa, MasterCard and Discover cards. Debit cards and
check cards have daily spending limits that may substantially
delay the processing of your order.